WorkKeys® Workplace Document Level 5 Practice Test

This WorkKeys Workplace Document Level 5 practice test covers ten more lengthy questions than Level 4. The questions contains lengthy passages and you’ll be asked about meaning of the words. To answer these questions, you need to read the passages carefully and understand it’s meaning.

RE: Enhanced Security Measures
Effective immediately, our office will implement stricter security protocols to protect sensitive client data and ensure a secure workplace environment. Please adhere to the following procedures:

  • Entry Policy: All employees must use their keycard to enter the office. Keycards must be swiped at the entrance scanner, and employees must wait for the green light before entering. If your keycard is not working, report it to the HR department immediately.
  • Visitors: Visitors must sign in at the reception desk and provide a valid photo ID. Receptionists will issue a temporary visitor badge that must be worn at all times while inside the office. Visitors are only permitted in non-secure areas unless accompanied by a staff member with prior approval from the department manager.
  • Data Rooms: Access to the data rooms is restricted to employees with Level 2 clearance. Employees must log each visit in the access log located at the data room entrance. Any equipment removed from the data room must be recorded and approved by the IT manager.
  • Incident Reporting: Report any suspicious behavior or unauthorized access attempts to the security team immediately. For non-urgent issues, use the incident reporting form located in the HR portal.

What must employees do if their keycard is not working?

 
 
 
 

RE: Enhanced Security Measures
Effective immediately, our office will implement stricter security protocols to protect sensitive client data and ensure a secure workplace environment. Please adhere to the following procedures:

  • Entry Policy: All employees must use their keycard to enter the office. Keycards must be swiped at the entrance scanner, and employees must wait for the green light before entering. If your keycard is not working, report it to the HR department immediately.
  • Visitors: Visitors must sign in at the reception desk and provide a valid photo ID. Receptionists will issue a temporary visitor badge that must be worn at all times while inside the office. Visitors are only permitted in non-secure areas unless accompanied by a staff member with prior approval from the department manager.
  • Data Rooms: Access to the data rooms is restricted to employees with Level 2 clearance. Employees must log each visit using the access log located at the data room entrance. Any equipment removed from the data room must be recorded and approved by the IT manager.
  • Incident Reporting: Report any suspicious behavior or unauthorized access attempts to the security team immediately. For non-urgent issues, use the incident reporting form located in the HR portal.

What must visitors provide before receiving a temporary badge?

 
 
 
 

Training Center Guidelines
Employees attending mandatory training sessions must follow these procedures:

  • Check-in at the front desk 15 minutes before the session begins. Late arrivals will not be admitted.
  • Bring a company-issued ID and a signed acknowledgment form confirming the training date.
  • Personal belongings, including phones, must be stored in designated lockers.
  • Training materials will be provided in the session. Personal copies are not allowed.
  • A training completion certificate will be issued only if the attendee remains present for the entire session.

What must an employee bring to the training session to check in?

 
 
 
 

Medical Equipment Sanitization

  • Sanitize all medical equipment immediately after each use with a disinfectant wipe.
  • Place sanitized equipment on the drying rack labeled “Clean.”
  • Any equipment showing visible wear or damage should be reported to the maintenance team before further use.
  • Replace disposable parts (e.g., tubing, filters) after each patient.

What must employees do before reusing medical equipment?

 
 
 
 

Training Center Guidelines
Employees attending mandatory training sessions must follow these procedures:

  • Check-in at the front desk 15 minutes before the session begins. Late arrivals will not be admitted.
  • Bring a company-issued ID and a signed acknowledgment form confirming the training date.
  • Personal belongings, including phones, must be stored in designated lockers.
  • Training materials will be provided in the session. Personal copies are not allowed.
  • A training completion certificate will be issued only if the attendee remains present for the entire session.

What happens if an employee arrives late to the session?

 
 
 
 

Holiday Staffing Policy
During the holiday season, all employees are expected to work a minimum of three-weekend shifts. Employees who cannot meet this requirement must notify their supervisor at least 7 days in advance. Shift preferences will be accommodated when possible, but staffing needs take priority. Employees scheduled to work on holidays will receive double pay for those days.

What is the primary factor in determining holiday shifts?

 
 
 
 

Medical Equipment Sanitization

  • Sanitize all medical equipment immediately after each use with a disinfectant wipe.
  • Place sanitized equipment on the drying rack labeled “Clean.”
  • Any equipment showing visible wear or damage should be reported to the maintenance team before further use.
  • Replace disposable parts (e.g., tubing, filters) after each patient.

Where should sanitized medical equipment be placed?

 
 
 
 

Password Reset Instructions
Employees must update their system password every 90 days. If you need to reset your password:

Visit the password reset portal and log in with your current credentials.

Create a new password that includes:

  • At least 8 characters.
  • One uppercase letter, one lowercase letter, and one number.
  • One special character (e.g., @, #, or !).
  • Confirm the password meets security guidelines before submitting.

For assistance, contact the IT helpdesk during regular business hours.

Which of the following passwords would meet the company’s security guidelines?

 
 
 
 

Holiday Staffing Policy
During the holiday season, all employees are expected to work a minimum of three-weekend shifts. Employees who cannot meet this requirement must notify their supervisor at least 7 days in advance. Shift preferences will be accommodated when possible, but staffing needs take priority. Employees scheduled to work on holidays will receive double pay for those days.

What should employees do if they are unable to work the required weekend shifts?

 
 
 
 

Password Reset Instructions
Employees must update their system password every 90 days. If you need to reset your password:

Visit the password reset portal and log in with your current credentials.

Create a new password that includes:

  • At least 8 characters.
  • One uppercase letter, one lowercase letter, and one number.
  • One special character (e.g., @, #, or !).
  • Confirm the password meets security guidelines before submitting.

For assistance, contact the IT helpdesk during regular business hours.

What should an employee do first when resetting their password?

 
 
 
 

Question 1 of 10

Workplace Doc Level 6